The Mako Group Customer Care Review

Purchased a pistol grip and butt stock for AR15, in FDE flat dark earth,. They sent me a tan pistol grip and a olive drab stock. I called 1 day after receiving the items.

They sent me a rma postage to return items.

They received the items, and did not inform me of any status.

After 2 weeks I emailed Elissa in customer service, she replied with a generic email. After many attempts I called and talked with Joseph who argued with me that the colors I got were correct, (see pic). Going on 1 month since they got the items back.. No information sent to me.

Funny when I disputed the charge with my credit card company they actually called me..

Don't buy direct from this company! Use a distributor like Optics Planet or another.. It will be cheaper and better customer service.

After this purchase - I say Mako Group is rated F.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
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Advertised vs Delivered
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Diversity of Products or Services
Privacy and Data Security
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Additional Fees
Billing Practices
Delivery Service
Turnaround Time
Product or Service Quality

Reason of review:
Return, Exchange or Cancellation Policy
Product or service
Pistol Grips And Ar15 Stocks
Review category
Auctions and Internet Stores
review #928109 by
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